How To Make A Claim
Download and complete your claim form.
Download the claim form below—there’s a section for both you and your vet to complete.
Submit your claim form with supporting documents.
Email your completed form along with all required information mentioned on the form to claims.moopet@kainosint.com.
Receive your settlement directly to your bank account.
We typically settle covered claims within ten business days after receiving all the information.
NOTE: If we need more details, we’ll get back to you within five business days.
Your pet insurance is in good hands
MooPet is underwritten by Alliance Insurance PSC who is an insurer licensed and regulated by the Central Bank to act in the United Arab Emirates
Have A Complaint?
We do everything we can to deliver a high standard of service, but if you are not completely satisfied and you wish to make a complaint, you may contact the following:
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Telephone: +971 4 605 1111
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Email: complaints@alliance-uae.com
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or submit a complaint by accessing: https://www.alliance-uae.com/complaints
If you remain dissatisfied with the decision of the complaint, or you have not received a response to your complaint within 30 days, you may refer your complaint to SANADAK:
SANADAK Unit
Emirates Institute of Finance Building – Ground Floor
Sultan Bin Zayed The First Street – Abu Dhabi
Telephone: 800SANADAK (800 72 623 25)
Website: https://sanadak.gov.ae/en/
Email: help@sanadak.ae
