We do all we can to make the process hassle free. It's easy with MooPet Insurance!
Complete and send back with all required information for fast processing of your claim
We will come back to you within five business days if further information is required
We'll usually settle your covered claim within ten business days of receiving all your information
MooPet is underwritten by Alliance Insurance PSC who is an insurer licensed and regulated by the Central Bank to act in the United Arab Emirates
We do everything we can to deliver a high standard of service, but if you are not completely satisfied and you wish to make a complaint, you may contact the following:
The Chief Executive Officer
Alliance Insurance PSC
2nd Floor, Warba Centre, PO Box 5501
Deira, Dubai, UAE
Telephone: +971 4 605 1111
Email: alliance@alliance-uae.com
If you remain dissatisfied with the decision of the complaint, or you have not received a response to your complaint within 30 days, you may refer your complaint to SANADAK:
SANADAK Unit
Emirates Institute of Finance Building – Ground Floor
Sultan Bin Zayed The First Street – Abu Dhabi
Telephone: 800SANADAK (800 72 623 25)
Website: https://sanadak.gov.ae/en/
Email: help@sanadak.ae