How To Make A Claim

1. Download and complete your claim form

Complete and send back with all required information for fast processing of your claim

2. Send your claim form to us with supporting documents

We will come back to you within five business days if further information is required

3. Settlement direct to your bank account

We'll usually settle your covered claim within ten business days of receiving all your information

Your pet insurance is in good hands

MooPet is underwritten by Alliance Insurance PSC who is an insurer licensed and regulated by the Central Bank to act in the United Arab Emirates

If you need to make a complaint

We do everything we can to deliver a high standard of service, but if you are not completely satisfied and you wish to make a complaint, you may contact the following:

The Chief Executive Officer
Alliance Insurance PSC
2nd Floor, Warba Centre, PO Box 5501
Deira, Dubai, UAE

Telephone: +971 4 605 1111

Email: alliance@alliance-uae.com

If you remain dissatisfied you may contact the following:

The Customer Happiness Department
The UAE Insurance Authority
Aldar HQ Building, 16th Floor, Al Raha beach, P.O. Box: 854

Telephone: 800(IAUAE)42823

Email: consumerhappiness@cbuae.gov.ae